【Worldwide Shopping Guide】
Thank you for using the nanagu online store.
Thank you very much.
For first-time users,Please be sure to check before purchasing the product.
For inquiries not listed here, please contact us from contact.
Please feel free to contact us.
［shopping guide list］
■ About materials
■ About size
■ Care instructions
■ About payment method
■ About products and images
■ About inquiries
■ About delivery
■ About returns and exchanges
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■About material
All items in our store are made of silver925,
so they are less likely to cause allergies.
(Parts of some products are made with K14 or K18, K14 gold filled, grass)
・silver925: 92.5% silver, 7.5% copper
・K14: 58.33% gold, 41.66% silver and copper
・K18: 75% gold, 25% silver and copper
・K14 Gold Filled (14KGF, gold-filled)：
1/20 (5%) of the total weight is 14k gold,
14K gold for base metal (silver, brass, etc.)
"It's glued together."
*Only some bahts are made at 14KGF.
(Not custom-made)
・K18 coating (18Kgp, 18 gold plating)：
At nanagu, the K18 coating is thicker
than usual, so you can enjoy the
gold color for a longer time.
Please be assured that nickel is not
used as the base material for
gold-coated items.
＊Customers with severe metal allergies
should stop wearing the product
immediately and consult a nearby
dermatologist in the event of an
allergic reaction.
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■ About size
With the exception of some rings, all of our products are manufactured within nanagu, so we are able to produce the size you desire.
(#-2 to #30、japaness standard size)
Please see below for ring size details.
Sizes such as 0.5 increments are also
possible. We would like to flexibly respond to detailed numbers and sizes, so if you have any requests, please contact us.
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■ Care instructions
Please see below for product
care instructions.
・How to care for SILVER925 items：
Silver is basically a material that does
not rust, but it may react with sulfur
in the air, sweat, and sebum, resulting in
dullness and darkening.
In the case of a ring, you can restore it by
polishing it with silver polishing cloth.
To care for fine chains such as necklaces,
we recommend the care method described
in the nanagu instagram highlights.
＊The above care should only be applied
to silver jewelry, and should not be applied
to gold-coated or smoked items.
＊Please be careful not to wear it when
entering the hot spring.
＊When not in use, wipe off any dirt and
store in an airtight container.
・How to care for 18K coating items：
We recommend that you remove your jewelry
in the bath. If you are concerned about dirt or dullness, wipe it off with a soft cloth and store it in a storage bag.
＊nanagu will deliver a non-abrasive cloth
to customers who purchase 18k coating products, so please use that cloth.
Please refrain from using a silver polishing cloth as it may cause peeling.
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■ About payment method
Payment methods that can be used when
purchasing from overseas are PayPal.
Please note that credit cards created overseas are not supported.
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■ About products and images
・Some colors may vary depending
on your monitor settings.
・Because everything is taken at our shop,
Unauthorized reproduction prohibited.
・I inspect it and send it out. There are some
things that I can't keep an eye on.
Once you receive it, put it on and
Thank you for confirming.
・Silver jewelry is very delicate.
Caught on clothing, hair, etc., and more
than necessary If it receives a strong impact,
such as pulling it with pressure,
it will be damaged.
Because there is a risk of damage,
please handle with care.
Please be careful. Wearing at bedtime,
small children Please be careful
about accidental ingestion by pets.
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■ About inquiries
We will respond to inquiries during business hours.
(Please note that we do not answer phone calls)
Business hours: 10:00 to 24:0（japaness time）
(excluding Wednesdays, Sundays, and holidays)
＊We may not be able to reply if the e-mail address
provided by the customer is incorrect or
due to a system failure.If you do not receive
a reply email after a few days, please contact us
via Instagram DM or website chat.
For inquiries about shopping and aftercare,
please check the World Wide Shopping Guide,
Frequently Asked Questions (FAQ), and contact us.
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■ About delivery
・Delivery date
At nanagu, it takes [7 to 10 days counting from the day after the purchase confirmation date ] to complete
the production and shipping preparation period.
(Excluding weekends and holidays)
At nanagu, we produce each product after receiving
an order from a customer.
(The production time varies depending on the product.)
＊The product is made of glass, but it is more
delicate than silver, so it may take some time to make.
We apologize for the inconvenience and
appreciate your understanding.
We will do our best to respond as quickly as possible, but it may take some time for transactions.
We are very sorry for the inconvenience caused to customers who purchased the product, but we ask for your understanding.
・About delivery
【List of delivery charges by region】
・Asia (Taiwan, South Korea, etc.): ¥1,000
・North America (USA, Canada, etc.): ¥1,500
(Please indicate in the remarks column
whether or not you want gift wrapping.
If there is no description in the remarks
column, the item will be delivered without
gift wrapping.)
Basically, we will ship by international E-packet.
＊If you have registered an incorrect address when purchasing, please contact us
as soon as possible.
(If you have already shipped to the wrong
address, please be assured that we will check
the status of the package with the tracking number.)
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■ About returns and exchanges
In any case, we cannot accept any cancellation
after purchasing the product.
【Frequently Asked Questions (FAQ)】
Thank you for using the nanagu online store.
Thank you very much.
Regarding your use Here are some frequently asked
questions(FAQ) from our customers.
For inquiries not listed here,
please contact us from contact.
Please feel free to contact us.
［Frequently Asked Questions (FAQ)］
Ⓠ What is the material?
Ⓠ What is a size measure?
Ⓠ About ring size
Ⓠ About finishing
Ⓠ Can I return the product?
Ⓠ About the delivery method
Ⓠ How to care?
Ⓠ About wrapping
Ⓠ What is hand stamping?
Ⓠ Order completion email
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Ⓠ What is the material?
Please refer to [ ■ Materials ] in the "shipping guide"
I would appreciate it if you could do it.
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Ⓠ What is a size measure?
This is a service for customers who wish to measure
the Japanese standard size when purchasing nanagu jewelry.
A size measure is a measure that can easily measure
the number of rings.
The size measure can be used repeatedly even if it is measured once.
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Ⓠ About ring size
All products are manufactured in nanagu, so it is possible to produce the size you want.
(#-2 to #30、japaness standard size)
Please see below for ring size details.
Sizes such as 0.5 increments are also possible.
We would like to flexibly respond to detailed numbers and sizes, so if you have any requests, please contact us.
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Ⓠ About finishing
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Ⓠ Can I return the product?
In any case, we cannot accept any cancellation after purchasing the product.
Thank you for your understanding.
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Ⓠ About the delivery method
Basically, we will ship by international E-packet.
＊If you have registered an incorrect address when purchasing, please contact us as soon as possible.
(If you have already shipped to the wrong address, please be assured that we will check the status of the package with the tracking number.)
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Ⓠ How to care?
Please check the world wide shopping guide
" ■ Care instructions ".
Please refer to the care instructions on nanagu instagram highlights.
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Ⓠ About wrapping
If you would like gift wrapping, please purchase "GIFT WRAPPING & SHOP BAG" from the product page.
(Contents：SHOP BAG + basic package)
(Please indicate in the remarks column whether or not you want gift wrapping. If there is no description in the remarks column, the item will be delivered without gift wrapping.)
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Ⓠ What is hand stamping?
Handmade engraving is to create memories, anniversaries, etc. on the inside of the ring, the inside of the bangle, or the back of the pendant.
Engraving serviceEngravable characters
[English capital letters, numbers, &, . , /]
(up to 8 characters)
Please see below for details on the typeface.
Since the position is not accurate, please refrain from using the service
if you are concerned about the misalignment.
The engraving fee is 375 yen including tax.
Please purchase the handmade engraving option from the product page.
*If you want more than 8 characters, please contact us from [contact].
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Ⓠ Order completion email
An automated email will be sent from 'noreply@thebase.in'.
＊It may take several minutes to several hours for the automatic email to arrive.
If you are using a mobile phone email address or a free email address,
and if the spam filter function or the email address received from the customer is incorrect, the email sent from BASE may be automatically rejected. there is.
If you do not receive an email with payment information (purchase completion email)
after waiting for a while, please check the [here] page.
Also, we apologize for the inconvenience, but please contact us via
nanagu Instagram DM or website chat.
【Asakusa Showroom】
*Please note that business hours are subject to change without notice. Please understand in advance.
In the event of a change on the day of the opening, We will notify you via the official nanagu Instagram story.
*Not all inventory is available in our showroom. If you wish to purchase at the store, please contact us by dm or e-mail to confirm stock availability before visiting the store.
The entrance to the showroom is auto-locked, so please press 201 when you get to the entrance.
【Benefits of coming to our store】
(1) Payment in cash: 3% OFF
(2) Orders received at the store: 5% OFF
(Discount will not be applied if the product is in stock at the store.)
(3)Free gift wrapping
In the case of rings, basically odd numbers from No. 9 to No. 15.
(In the case of pinky rings, only sizes 1 to 5 are available)
(Pinky rings are available in sizes from #1 to #5).
Men's sizes can be ordered at the store or through the online store.
Items with colored stones, birthstones, initials, optional items (daisies, hearts), earrings, ear cuffs, necklaces, bracelets, etc. may be made to order.
Please understand that we may take orders for items such as earrings, ear cuffs, necklaces and bracelets.
In the case of orders, items will be shipped at a later date.
Please allow 10 days to 2 weeks for shipping.