Thank you for using the nanagu online store.

Thank you very much.

For first-time users,Please be sure to check before purchasing the product.

For inquiries not listed here, please contact us from contact.

there is a English-speaking staff in our team and we are offering free online consultation.

［shopping guide list］

■ About materials

■ About size

■ Care instructions

■ About products and images

■ About inquiries

■ About delivery

■ About returns and exchanges

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■About material

All items in our store are made of silver925, so they are less likely to cause allergies. (Parts of some products are made with K14 or K18, K14 gold filled, grass)

・silver925: 92.5% silver, 7.5% copper

・K14: 58.33% gold, 41.66% silver and copper

・K18: 75% gold, 25% silver and copper

・K14 Gold Filled (14KGF, gold-filled)：1/20 (5%) of the total weight is 14k gold, 14K gold for base metal (silver, brass, etc.)

　"It's glued together."

　*Only some parts are made at 14KGF. 

　(Not custom-made)

・K18 coating (18Kgp, 18 gold plating)：At nanagu, the K18 coating is thicker than usual, so you can enjoy the gold color for a longer time.Please be assured that nickel is not used as the base material for gold-coated items.

＊Customers with severe metal allergies should stop wearing the product immediately and consult a nearby dermatologist in the event of an allergic reaction.

■ About size

With the exception of some rings, all of our products are manufactured within nanagu, so we are able to produce the size you desire. (#-2 to #30、japaness standard size) Please see below for ring size details.

Sizes such as 0.5 increments  are also
possible. We would like to flexibly respond to detailed numbers and sizes, so if you have any requests, please contact us.

■ Care instructions

Please see below for product care instructions.

・How to care for SILVER925 items：Silver is basically a material that does not rust, but it may react with sulfur in the air, sweat, and sebum, resulting in dullness and darkening.

In the case of a ring, you can restore it by polishing it with silver polishing cloth.

To care for fine chains such as necklaces, we recommend the care method described in the nanagu instagram highlights.

＊The above care should only be applied to silver jewelry, and should not be applied to gold-coated or smoked items.

＊Please be careful not to wear it when entering the hot spring.

＊When not in use, wipe off any dirt and store in an airtight container.

・How to care for 18K coating items：We recommend that you remove your jewelry in the bath. If you are concerned about dirt or dullness, wipe it off with a soft cloth and store it in a storage bag.

＊nanagu will deliver a non-abrasive cloth to customers who purchase 18k coating products, so please use that cloth. Please refrain from using a silver polishing.

■ About products and images

・Some colors may vary depending on your monitor settings.

・Because everything is taken at our shop, Unauthorized reproduction prohibited.

・I inspect it and send it out. There are some things that I can't keep an eye on. Once you receive it, put it on and Thank you for confirming.

・Silver jewelry is very delicate. Caught on clothing, hair, etc., and more than necessary If it receives a strong impact, such as pulling it with pressure, it will be damaged. Because there is a risk of damage, please handle with care. Please be careful. Wearing at bedtime, small children Please be careful about accidental ingestion by pets.

■ About inquiries

We will respond to inquiries during business hours.  (Please note that we do not answer phone calls)

Business hours: 10:00 to 19:00（japaness time）

＊We may not be able to reply if the e-mail address provided by the customer is incorrect or due to a system failure.If you do not receive a reply email after a few days, please contact us via Instagram DM or website chat. For inquiries about shopping and aftercare, please check the World Wide Shopping Guide, Frequently Asked Questions (FAQ), and contact us.

■ About delivery

・Delivery date

At nanagu, it takes [10 to 14 days counting from the day after the purchase confirmation date ] to complete the production and shipping preparation period. 

At nanagu, we produce each product after receiving an order from a customer.

(The production time varies depending on the product.)

＊The product is made of glass, but it is more delicate than silver, so it may take some time to make.We apologize for the inconvenience and appreciate your understanding.

We will do our best to respond as quickly as possible, but it may take some time for transactions.

We are very sorry for the inconvenience caused to customers who purchased the product, but we ask for your understanding.

■ About returns and exchanges

In any case, we cannot accept any cancellation 

after purchasing the product.